Refund Policy

a) One-time credit purchases: The Service operates on a prepaid credit model. You purchase credits that are consumed when you translate documents. ZenTrans is not a subscription service — there are no recurring or automatic charges. b) No expiry: Purchased credits do not expire and remain in your account to be used whenever you need them. c) Payment Processor (Merchant of Record): Payments are processed by our reseller and Merchant of Record, Paddle.com (Paddle.com Market Ltd). Paddle handles the transaction, billing, and applicable taxes, and appears as the seller on your payment statement and receipt. Your purchase is also subject to Paddle's Buyer Terms and Privacy Policy. d) Refunds: Credits that have already been used are non-refundable. If you were charged in error by us (for example, a duplicate charge or a technical fault), we will refund you in full. For purchases made by mistake or a change of mind, please contact us within 14 days of your purchase; we may refund the unused portion of your credits, less a payment-processing fee retained by our payment provider (approximately 5% + $0.50 of the purchase). This does not affect any rights you may have under mandatory applicable law.